Solutions
Service management
Order handling for workshops, cobblers and service businesses — status flow, customer history per item, SMS alerts and direct invoicing.
- Add-on to the Flopay POS
- Built for workshops & service businesses
From incoming item to happy customer
Service management is an add-on for businesses that take items in for service or repair. Every order gets a clear status flow — incoming → in progress → ready → picked up — so nothing falls between the cracks.
The customer receives automatic SMS notifications as the status updates. You log working time and materials directly on the order and create a ready-to-send invoice in one click. Everything syncs with the POS and bookkeeping.
Features
Everything you need to keep service and repair cases under control.
Status flow
Clear flow: incoming → in progress → ready → picked up. Traceability on who did what.
Customer history per item
See what was done last time, which parts were replaced and what the customer paid.
SMS alerts
Automatic SMS to the customer when the status changes — "your item is ready for pick-up".
Time tracking
Log working time per order so you know what the job cost and can price the next one right.
Parts on the order
Add parts from inventory directly to the order. Stock updates and the customer is billed automatically.
Direct invoicing
A ready invoice is created directly from the order. Send by email or print — synced to Fortnox/Spiris.
Ready to get started with Service management?
Book a free demo and we'll walk you through how Service management can streamline your business.